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Onboarding Best Practices

Effective onboarding takes 90 days, not a day. The goal isn't paperwork—it's time to productivity and long-term retention. New hires who go through structured onboarding are 69% more likely to stay for 3+ years.

The 30/60/90 Framework

Days 1-30: Learn

Focus: Absorb context, build relationships, understand the landscape.

  • Survive the basics (access, tools, benefits, logistics)
  • Meet key stakeholders and team members
  • Understand team goals, metrics, and current priorities
  • Shadow experienced team members
  • Complete required training and compliance
  • Deliver one small, low-stakes win

Days 31-60: Contribute

Focus: Start adding value with guidance.

  • Own small projects or components
  • Participate in team ceremonies with increasing contribution
  • Build relationships cross-functionally
  • Receive first formal feedback checkpoint
  • Begin identifying areas for growth
  • Understand how success is measured

Days 61-90: Own

Focus: Operate with increasing independence.

  • Own meaningful projects end-to-end
  • Make decisions with appropriate autonomy
  • Contribute ideas and improvements
  • Build reputation with stakeholders
  • Complete formal 90-day review
  • Set goals for the next quarter

First Week Priorities

The first week is disproportionately important. Optimize for:

  1. Day 1: Welcome, logistics, tech setup, meet the team
  2. Day 2: Role overview, initial 1:1 with manager, begin reading/context
  3. Day 3: Meet key stakeholders, dive into systems/tools
  4. Day 4: Start first task or shadow assignment
  5. Day 5: Buddy check-in, first-week reflection, clarify questions

New hires should never wonder "what should I do next?" in week one.

Buddy System

Every new hire needs a buddy—not their manager, but a peer who:

  • Answers "dumb questions" without judgment
  • Explains unwritten norms and culture
  • Provides social connection and inclusion
  • Checks in daily during week one, weekly after

Buddy selection: Pick someone on the team (or adjacent team) who's been there 6+ months and genuinely enjoys helping others ramp up.

Onboarding by Role Level

Level Key Differences
Entry More structure, more hand-holding, longer ramp
Mid Balance of guidance and autonomy, faster to contribution
Senior More context-gathering, strategic meetings, expected to shape role
Leadership Heavy stakeholder time, org understanding, team assessment

Manager Responsibilities

Before day one:

  • Announce new hire to team
  • Prepare workspace/equipment
  • Schedule key meetings
  • Assign buddy
  • Draft 30/60/90 plan

During onboarding:

  • Weekly 1:1s minimum
  • Clear assignments with deadlines
  • Explicit feedback early and often
  • 30-day and 90-day formal checkpoints

Common Mistakes

Mistake Fix
No plan at all Even a basic outline beats improvisation
Information dump day 1 Spread learning over weeks
No buddy assigned Always assign a peer buddy
Manager too busy Block time for new hires—it's an investment
No early wins Assign a small deliverable by week 2
Ignoring culture Explicitly teach norms and values
Skipping feedback Do 30-day check-in without fail

Checklist Categories

A comprehensive onboarding checklist includes:

Pre-boarding (before start date)

  • Equipment ordered/delivered
  • Accounts provisioned
  • Workspace ready
  • Announcement sent
  • First week scheduled

Day 1 Logistics

  • Badge/access
  • Laptop/equipment
  • Email/Slack/tools
  • Benefits enrollment
  • Emergency contacts

Training

  • Compliance/security
  • Company history/mission
  • Product overview
  • Team-specific training
  • Tools/systems training

Relationship Building

  • Meet team members
  • Meet cross-functional partners
  • Meet skip-level (manager's manager)
  • Meet buddy

Role-Specific

  • Access to relevant systems
  • Codebase/docs orientation (for eng)
  • Customer context (for customer-facing)
  • Sales tools/territory (for sales)